Most books on department stores focus on the importance of the sales clerk. Sales clerks have a lot of power–they know the merchandise, know the customer, and are the link between the consumer and the manager. Especially in small town department stores and other independent businesses, they are key to the success of the store. Growing up in Mount Vernon, Ohio, in the 50s and 60s, there were sales clerks at Rudin’s that most everybody remembers because of their personalities, customer service, knowledge, and many other things.
What do you remember about a special sales clerk? Take this short poll to add to our community story.
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